Private beta · UK
The person is AI.
The pressure is real.
Double Take puts an AI character in front of your team, where they actually work: at the desk, the gate, the entrance or on patrol. They talk it down by voice, through a tablet, then get a scored debrief. Every scenario is written by people who managed hostile conversations for a living.
- iPad and Android tablets
- Voice, not multiple choice
- No headset
Scenario training is becoming the standard. Double Take is built to meet it.
The SIA is rebuilding licence-linked qualifications around real-life conflict scenarios, and existing licence holders are expected to take top-up training at renewal.
Classroom role-play cannot reach more than 450,000 licence holders on 12-hour shifts. In a 2021 survey, 68% of security officers had no training after their first qualification (source).
Double Take puts realistic scenario practice on shift, on a tablet, with a scored debrief for every session.
April 2026
Crime and Policing Act 2026
A new standalone offence of assaulting a retail worker. Staff safety is now a board-level duty. Source
Winter 2026
New SIA qualification specifications
Conflict management moves towards real-life scenarios. New licence-linked qualifications follow in 2027, and existing licence holders are expected to take top-up training at renewal. Source
April 2027 (expected)
Martyn’s Law enforcement
Premises in scope must show that their staff are prepared. The SIA is the regulator. Source
Place. Talk. Debrief.
A session takes less than ten minutes and needs one tablet. It fits a quiet moment on shift, where the real thing happens.
Place the character
Point the tablet at the floor where you work: a desk, a gate or an entrance. The app stands a life-size character in front of you. No space? Flat-screen mode uses the same character.
Talk them down
The trainee speaks normally, and the character answers in voice. A scenario director tracks their agitation from 0 to 10, and reacts to what you say and how you say it.
Get a debrief
The session ends when the character calms down, pushes past or runs out of time. The debrief scores five skills and shows the moments that changed the outcome.
Written by people who have done this for real.
Double Take is built by specialists from human intelligence (HUMINT) operations, kidnap for ransom and extortion (K&R) response, interrogation, and security risk management.
Their careers depended on reading people, building rapport fast and keeping control when a conversation turns hostile. They build every scenario together, so each character behaves like a person under pressure, not like a script.
Starting at reception.
The beta has three scenarios, with more to follow. Tell us which situations your team faces when you register.
The missed meeting
A contractor with no pass and a host who does not answer.
The tailgater
A confident man who follows staff through the speed gates.
The distressed visitor
A frightened man who needs to find his wife upstairs.
More in development
Our specialists are writing the next ones now.
The people who meet the public first.
Contract security firms
Give officers repeat practice between classroom days, on the sites they guard.
In-house security and reception
Practise on your own site, against your own policy, in a quiet ten minutes.
Retail and facilities teams
Prepare staff who are not licensed but meet every customer and visitor.
SIA training providers
Add realistic practice to the conflict management skills your courses teach.
Realistic. Never reckless.
Realistic pressure needs firm limits. These rules are part of every session, for every trainee.
Stop at any time
A stop control is always on screen. One tap ends the session.
A wellbeing check after every session
Each session ends with a short check-in and where to get support.
Hard content limits
No slurs, no sexual content and no threats of violence. Each scenario has a set ceiling, and a second check screens every reply.
UK or EU data
Audio and transcripts are encrypted at rest, kept for 30 days by default and never written to logs.
Consent first
Trainees see what the session involves, and agree, before their first scenario.
Fictional people only
No real companies, logos or people appear in any scenario.
Questions buyers ask.
Something else? Ask in the form below.
What is Double Take?
Double Take is de-escalation training for security, reception and other front-line teams. An AI character appears where your team works, such as at a desk, a gate or an entrance, through a tablet, using augmented reality (AR). The trainee talks to the character by voice, and gets a scored debrief at the end.
How does AR de-escalation training work?
The trainee points a tablet at the floor where they work. The app places a life-size character in front of them. The character speaks, listens and reacts. A scenario director tracks the character’s agitation from 0 to 10, and each thing the trainee says moves it up or down. The session ends when the character calms down, pushes past, or the time runs out.
Is scenario-based training becoming a requirement?
Scenario-based conflict training is becoming part of the UK standard. The SIA’s new licence-linked qualifications, due from 2027, put more real-life scenarios into conflict management, and existing licence holders are expected to take top-up training at renewal. Double Take gives teams a way to practise those scenarios on shift, as often as they need.
Does Double Take need VR headsets?
Double Take needs no VR headset. It runs on iPad and Android tablets that support AR. There is nothing to wear, clean or store. A flat-screen mode uses the same character when there is no space for AR.
Who writes the scenarios?
Double Take scenarios are written by one team with backgrounds in human intelligence (HUMINT) operations, kidnap for ransom and extortion response, interrogation, and security risk management. The team has managed hostile and high-stakes conversations professionally, and builds every scenario together.
Does Double Take replace SIA conflict management training?
Double Take does not replace SIA conflict management training. It is practice, not a qualification. It gives front-line staff repeat practice of the skills that accredited conflict management courses teach, on shift and where they work.
How is a session scored?
A Double Take debrief scores five skills: opening and tone, active listening, holding boundaries, offering options and safety awareness. The debrief also shows the moments that moved the character’s agitation, with coaching points.
How long is a session?
A Double Take session runs for up to 7 or 8 minutes in the beta, so it fits a quiet moment on shift.
What happens to voice recordings?
Double Take keeps session audio and transcripts in the UK or EU. They are encrypted at rest and kept for 30 days by default. Audio is never written to logs.
How many scenarios are there?
The Double Take beta has three scenarios, set at a building reception: the missed meeting, the tailgater and the distressed visitor. We are adding more for other front-line settings. When you register interest, tell us which situations your team faces.
When does Double Take launch, and what does it cost?
Double Take is in private beta, and beta places are limited. Register interest and we will email you when places open. Pricing is not published yet.
Register interest for the launch.
Beta places are limited while we add scenarios. Leave your details and we will email you when places open.
You are on the list.
We will email you when beta places open. Until then, nothing else lands in your inbox.